Customer Service Getting You Down?

Posted on March 30, 2012 | Leave a comment

All business owners have their legendary customer service stories: the big one that got away or the one that caused a scene or (you fill in the blank).

Check out New York Times blogger Paul Down’s post The Customer is Always (Convinced That He’s) Right, for one doozy of a battle story and see if you can figure out what went wrong.

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